Studio Policies and Etiquette

RESERVATIONS

It is necessary for you to reserve your spot in the program you are participating in for EACH of your training sessions. Not only does this help our trainers get the necessary equipment prepared for all of our members, but it ensures that there is still availability in that particular session.   We created the Underground Lab app to make reserving your spot as simple as possible! And if you are a member of SPEfit, Personal Training or a short-term pilot program, talk with your trainer about the option to set your appointments up on a recurring basis.

CANCELLATION POLICY

For SPEfit or Personal training services: PLEASE CANCEL AT LEAST 12 HOURS IN ADVANCE OF YOUR SCHEDULED CLASS TIME TO AVOID LOSING YOUR CLASS CREDIT.

For Fitness Modules: PLEASE CANCEL AT LEAST 1 HOUR IN ADVANCE OF YOUR SCHEDULED CLASS TIME TO AVOID LOSING YOUR CLASS CREDIT.

Late cancellations and no shows will result in a forfeiture of a class credit in your account.

To early cancel a class, please log into your account and click the early cancel button, or call the Underground Lab during normal business hours (voicemails after hours will not be honored), and we will gladly assist you.

WALK-INS

New client walk-ins are accepted when the session has remaining availability.  When possible, please notify the Underground Lab in advance of your plan to come check out a session so we can ensure there is availability and equipment to support you!

PURCHASE & REFUND POLICY

Class times and trainer assignments are subject to change at any time. Pricing is subject to change without notice. 

All memberships include a 30 day money back guarantee. You must notify us through email at theundergroundlab@yahoo.com of your request for a refund within 30 days of your membership purchase date. If you notify us outside of the 30 days, the refund will not be processed.

EARLY CANCELLATION POLICY

Many of our memberships include an extended agreement for monthly payments for a specified number of months. If you choose to terminate your membership before the completion of your membership terms, we have 2 options for completing the request:

  1. You can pay an early cancellation fee equal to one month your current membership.
  2. Or you may transfer the remaining membership to another person at no cost to you. As soon as the newly assumed person completes their first payment on your remaining months, you will be relinquished the responsibility o that financial membership.

SUSPENSION POLICY

If you have an existing membership and a circumstance arises that prevents you from attending The Underground, we are able to freeze your package for complete months at a time with a $20 per month charge. This allows you to stay locked in at your current rate of service and return to the membership when you are ready to train again.  To initiate the freeze, please email your request to theundergroundlab@yahoo.com.

WAIVER & RELEASE

By registering at the Underground Lab, you acknowledge that you have voluntarily chosen to participate in a program of intense physical exercise. You further acknowledge that the Underground Lab strongly recommends that you consult with your physician prior to training.  You acknowledge that you are fully informed of the strenuous nature of this exercise program and the possibility of adverse physiological occurrences including, but not limited to, abnormal blood pressure, fainting, heart attack or death. You assume all risk for your health and well being, and fully release and hold harmless for any responsibility, cost or damages the Underground Lab, its instructors, members, and employees.  You acknowledge that your agreement to this release applies to each time you visit the Underground Lab. You hereby acknowledge that you, and any minor under your care, have voluntarily chosen to participate. You assume all risk for your health and well being, and that of any minor under your care, and fully release the Underground Lab from all liability.